RANDY WILL, MBA, SPHR
SUMMARY OF QUALIFICATIONS:
Strategic, goal-oriented individual with extensive leadership, management and training experience in various industries. Change agent with proven record of achievement in the following areas:
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EDUCATION & TRAINING
Masters in Business Administration – Drury University, Springfield, MO, 1996
Bachelor of Arts, Business/Communications- Drury University, Springfield, MO, 1983
SPHR certification (Senior Professional in Human Resources), 2000
SHRM-SCP certification (Senior Certified Professional), 2014
- Certified Trainer/Facilitator – FranklinCovey Programs, Blanchard Leadership Programs, Total Quality Management, ISO 9000, and Joiner Team Principles.
- Taught Classes in Organizational Development and Leadership at Missouri State University and Ozarks Technical Community College. (1994-2000)
- Completed 300 hours of training in Lean/Six Sigma methodologies. (2011)
- Current member of SHRM (Society of Human Resource Management)
PROFESSIONAL EXPERIENCE
RG WILL SOLUTIONS, LLC, Springfield, MO, 2014-present
Human Resource/Organizational Development Coach/Consultant
- Provide strategic human resource and organizational solutions designed to improve client productivity, profitability and performance.
- Create and deliver customized training solutions addressing client performance issues
- Review/Improve Human Resource programs (Benefits, Compensation, Employee Relations, Training/Development, Recruiting/Hiring) to increase organizational effectiveness.
- Design/deliver outstanding, timely and cost effective leadership development programs.
- Provide individual coaching for developing/new/existing leaders.
- Deliver motivational speeches on leadership/change to large and small groups.
COXHEALTH, Springfield, MO, 2008-2014
Leadership Development Manager
- Coordinated/managed leadership development efforts, including program design, delivery and evaluation.
- Created/managed blended learning approach utilizing appropriate mix of eLearning/live courses designed to maximize cost effectiveness, increase training access, and improve learning outcomes.
- Coached/advised Leaders and Leadership Institute Faculty.
- Created/negotiated/managed budgets, vendor relationships and contracts.
- Supported return on investment, succession planning and employee survey efforts.
- Led/facilitated Lean and Performance Improvement implementation efforts.
WASHINGTON MUTUAL, Irvine, CA, 2003-2007
Regional Training Manager
- Managed training efforts for mortgage processing centers throughout United States.
- Supervised/developed 20+ training professionals in delivering training, consulting, and performance improvement solutions.
- Improved/implemented eLearning and live training delivery methods.
- Facilitated various leadership development training efforts throughout the organization.
ORANGE COUNTY COMMUNITY COLLEGE DISTRICT, Anaheim, CA, 2002-2003
Special Projects Director, Director/Dean for School of Continuing Education
- Led effort to move Continuing Education operations/personnel to new Anaheim Campus.
- Managed curriculum, class schedules, enrollment and attendance.
- Worked with construction managers, architects and Community College District leaders to plan/troubleshoot furniture, construction, electrical, technical and operational issues.
- Member of Executive Team that created/addressed strategic planning/change management initiatives.
INTELLINEX, Irvine, CA (subsidiary of Ernst & Young), 2000-2001
Project Manager
- Managed implementation of learning opportunities for Fortune 500 companies.
- Implemented multiple learning methodologies to meet client needs (i.e., e-learning, webcasts, instructor-led training).
- Led program for Big 5 consulting firm that trained new hires in process improvement/leadership.
- Worked with clients to achieve objectives, meet budget and produce desired outcomes.
NOBLE AND ASSOCIATES, INC., Springfield, MO, 2000-2000
Director of Human Resources and Associate Development
- Managed all HR functions for multi-location advertising agency (benefits, 401(k), employee relations, performance improvement, recruitment, hiring, and orientation).
- Collaborated with executive leadership to implement organizational development programs.
MISSOURI STATE UNIVERSITY, Springfield, MO, 1997-2000
Training & Development Coordinator
- Created/implemented training and development programs for 2000 employees (3 campuses).
- Collaborated with senior administrators to create training/development vision and address organizational development issues.
- Coached/counseled all levels of employees in developing/achieving professional and personal goals.
- Assisted in job description, employee handbook and performance appraisal redesign; compensation administration; recruiting/hiring; benefits administration; and affirmative action/EEO efforts.
OZARKS TECHNICAL COMMUNITY COLLEGE, Springfield, MO, 1994-1997
Customized Training Coordinator
- Contracted with local businesses to design/develop customized human resource and training programs.
- Facilitated and led various reengineering efforts throughout the college and industry.
- Led and Developed OTC Transportation Technology Team during ASE certification effort. (Received Missouri Team Quality Award recognition.)
- Assisted individuals affected by LA riots to find jobs and recover from economic hardship.
- Achieved highest placement success ratio of four pilot projects.
LA UNIFIED SCHOOL DISTRICT, Metro Skills Center, Los Angeles, CA, 1992-1993
Job Developer/Counselor (Rebuild LA Project)
- Assisted individuals affected by LA riots to find jobs and recover from economic hardship.
- Achieved highest placement success ratio of four pilot projects.
GENERAL MOTORS HUGHES AIRCRAFT, Fullerton, CA, 1983-1992
Manufacturing Manager
- Member of top level, company-wide quality improvement team.
- Led manufacturing efforts on various circuit card assembly lines.
- Implemented/managed work cells and Lean/Six Sigma process improvements.
- Managed professional/hourly employees in multi-shift, union environment
- Instituted over $3.7 million in documented cost savings.
- Received numerous awards for recognizing and solving systemic problems.