Strategic, goal-oriented individual with extensive leadership, management and training experience in various industries. Change agent with proven record of achievement in the following areas:

  • Organizational Development
  • Manufacturing/Operations Management
  • Lean/Six Sigma Training/Implementation
  • Performance Improvement
  • Public Speaking
  • Strategic/Functional Human Resources
  • Leadership/Team Development
  • Project Management
  • Coaching/Developing Leaders/Businesses
  • Strategic Planning


Masters in Business Administration – Drury University, Springfield, MO, 1996

Bachelor of Arts, Business/Communications- Drury University, Springfield, MO, 1983

SPHR certification (Senior Professional in Human Resources), 2000

SHRM-SCP certification (Senior Certified Professional), 2014

  • Certified Trainer/Facilitator – FranklinCovey Programs, Blanchard Leadership Programs, Total Quality Management, ISO 9000, and Joiner Team Principles.
  • Taught Classes in Organizational Development and Leadership at Missouri State University and Ozarks Technical Community College. (1994-2000)
  • Completed 300 hours of training in Lean/Six Sigma methodologies. (2011)
  • Current member of SHRM (Society of Human Resource Management)


RG WILL SOLUTIONS, LLC, Springfield, MO, 2014-present

Human Resource/Organizational Development Coach/Consultant                                     

  • Provide strategic human resource and organizational solutions designed to improve client productivity, profitability and performance.
  • Create and deliver customized training solutions addressing client performance issues
  • Review/Improve Human Resource programs (Benefits, Compensation, Employee Relations, Training/Development, Recruiting/Hiring) to increase organizational effectiveness.
  • Design/deliver outstanding, timely and cost effective leadership development programs.
  • Provide individual coaching for developing/new/existing leaders.
  • Deliver motivational speeches on leadership/change to large and small groups.

COXHEALTH, Springfield, MO, 2008-2014

Leadership Development Manager                                                                                            

  • Coordinated/managed leadership development efforts, including program design, delivery and evaluation.
  • Created/managed blended learning approach utilizing appropriate mix of eLearning/live courses designed to maximize cost effectiveness, increase training access, and improve learning outcomes.
  • Coached/advised Leaders and Leadership Institute Faculty.
  • Created/negotiated/managed budgets, vendor relationships and contracts.
  • Supported return on investment, succession planning and employee survey efforts.
  • Led/facilitated Lean and Performance Improvement implementation efforts.

WASHINGTON MUTUAL, Irvine, CA, 2003-2007

Regional Training Manager                                                                                                       

  • Managed training efforts for mortgage processing centers throughout United States.
  • Supervised/developed 20+ training professionals in delivering training, consulting, and performance improvement solutions.
  • Improved/implemented eLearning and live training delivery methods.
  • Facilitated various leadership development training efforts throughout the organization.


Special Projects Director, Director/Dean for School of Continuing Education       

  • Led effort to move Continuing Education operations/personnel to new Anaheim Campus.
  • Managed curriculum, class schedules, enrollment and attendance.
  • Worked with construction managers, architects and Community College District leaders to plan/troubleshoot furniture, construction, electrical, technical and operational issues.
  • Member of Executive Team that created/addressed strategic planning/change management initiatives.

INTELLINEX, Irvine, CA (subsidiary of Ernst & Young), 2000-2001

Project Manager                                                                                                                           

  • Managed implementation of learning opportunities for Fortune 500 companies.
  • Implemented multiple learning methodologies to meet client needs (i.e., e-learning, webcasts, instructor-led training).
  • Led program for Big 5 consulting firm that trained new hires in process improvement/leadership.
  • Worked with clients to achieve objectives, meet budget and produce desired outcomes.

NOBLE AND ASSOCIATES, INC., Springfield, MO, 2000-2000

Director of Human Resources and Associate Development       

  • Managed all HR functions for multi-location advertising agency (benefits, 401(k), employee relations, performance improvement, recruitment, hiring, and orientation).
  • Collaborated with executive leadership to implement organizational development programs.

MISSOURI STATE UNIVERSITY, Springfield, MO, 1997-2000

Training & Development Coordinator     

  • Created/implemented training and development programs for 2000 employees (3 campuses).
  • Collaborated with senior administrators to create training/development vision and address organizational development issues.
  • Coached/counseled all levels of employees in developing/achieving professional and personal goals.
  • Assisted in job description, employee handbook and performance appraisal redesign; compensation administration; recruiting/hiring; benefits administration; and affirmative action/EEO efforts.


Customized Training Coordinator           

  • Contracted with local businesses to design/develop customized human resource and training programs.
  • Facilitated and led various reengineering efforts throughout the college and industry.
  • Led and Developed OTC Transportation Technology Team during ASE certification effort. (Received Missouri Team Quality Award recognition.)
  • Assisted individuals affected by LA riots to find jobs and recover from economic hardship.
  • Achieved highest placement success ratio of four pilot projects.

LA UNIFIED SCHOOL DISTRICT, Metro Skills Center, Los Angeles, CA, 1992-1993

Job Developer/Counselor (Rebuild LA Project)

  • Assisted individuals affected by LA riots to find jobs and recover from economic hardship.
  • Achieved highest placement success ratio of four pilot projects.


Manufacturing Manager

  • Member of top level, company-wide quality improvement team.
  • Led manufacturing efforts on various circuit card assembly lines.
  • Implemented/managed work cells and Lean/Six Sigma process improvements.
  • Managed professional/hourly employees in multi-shift, union environment
  • Instituted over $3.7 million in documented cost savings.
  • Received numerous awards for recognizing and solving systemic problems.